Refund & Cancellation

Eligible bookings can be cancelled from the app under My Bookings. Whether a booking can be self-cancelled, and any window or fee, is shown on the booking itself. Some bookings — for example a confirmed long-term plan already in progress — may not be self-cancellable and require contacting support.

Where a cancellation is eligible for a refund, the refundable amount (after any applicable service charge) is calculated by SeatX and shown to you. The refund is issued to your original payment method through our payment gateway.

Approved refunds are initiated automatically and typically reach your account within a few business days, depending on your bank or payment provider. If a refund is delayed beyond that, contact support with your booking or payment reference.

If money was deducted but your booking did not confirm, it is reconciled and refunded automatically. If you don't see it resolved within a few business days, reach out to us with the payment reference and we'll sort it out.

If a library cancels a confirmed booking, you are eligible for a full refund of the amount paid for that booking.

For bookings marked to be paid at the library's desk, no online payment is taken in advance, so there is nothing to refund if you don't proceed — the reserved request simply lapses.

Need help with a cancellation or refund? Email seatxsupport@gmail.com with your booking ID.